Collection of Information
You are entitled to object to CAPITAL EXCHANGE’s processing of your Personal Data in certain circumstances, for example, if you no longer want to be contacted by us for marketing purposes. To exercise this right, or for more information, please contact us using the details below.
Personal Data processed by CAPITAL EXCHANGE
What does Personal Data mean?
Personal Data means any information relating to an identified or identifiable individual directly or indirectly, such as name, address, telephone number and e-mail address.
CAPITAL EXCHANGE collects Personal Data from Data Subjects mainly through its branches, CAPITAL EXCHANGE’s websites, and third parties or publicly available sources. For more information on these sources of Personal Data, please refer to the sections below.
Where CAPITAL EXCHANGE needs to collect Personal Data by law or under the terms of a contract we have with you, and you fail to provide that Personal Data, CAPITAL EXCHANGE may not be able to fulfil our contractual obligations (e.g. a money remittance) and we may have to cancel the services you requested.
Personal Data collected by CAPITAL EXCHANGE
To provide the services requested by CAPITAL EXCHANGE customers, CAPITAL EXCHANGE collects the following Personal Data through its branches:
As a financial institution, CAPITAL EXCHANGE has certain obligations with regards to identity verification, fraud prevention and other similar security purposes. To ensure compliance with those obligations, certain of the Personal Data described above may be collected from, or verified against, third party sources such as government agencies and consumer reporting agencies. For identity verification purposes, senders and recipients of money transfers may be required to produce valid identification or consent to verification by other means before releasing funds.
Personal Data collected by CAPITAL EXCHANGE through Social Media
CAPITAL EXCHANGE may process anonymized data derived from Data Subjects’ publicly available social media resources for statistical purposes. Although anonymized may be derived from your Personal Data, it is not considered Personal Data in law as this data will not directly or indirectly reveal your identity. We may also process Personal Data derived from publicly available social media resources that Data Subjects make available when interacting with us including: Facebook, Twitter, YouTube, LinkedIn, Instagram, Google+, Pinterest, Weibo and WeChat. Such Personal Data may include but is not limited to:
Purpose of Data Processing
CAPITAL EXCHANGE generally uses Personal Data from Data Subjects for providing a service. This may include the following:
Personal Data Sharing
Cross Border Personal Data Transfers
In connection with providing services to its customers, CAPITAL EXCHANGE may transfer Personal Data to destinations outside Hong Kong. When transferring Personal Data outside Hong Kong, CAPITAL EXCHANGE ensures that security measures and appropriate safeguards are put in place to protect the Personal Data and to ensure that all transfers comply with applicable data protection law. For example, for transfers of Personal Data between CAPITAL EXCHANGE group companies.
Data Subject’s Rights
Data Subjects have certain rights with respect to their Personal Data. These are:
Data Subjects are also entitled to lodge a complaint with a regulatory authority, in the jurisdiction where they live or work or where they consider CAPITAL EXCHANGE is processing their Personal Data unlawfully. We would, however, appreciate the chance to deal with your concerns before you approach the regulator, so please contact us in the first instance. For more information on your rights, please contact us using the details below.
CAPITAL EXCHANGE Contact
CAPITAL EXCHANGE employs a strict policy against sending communications if you opted-out from them. Please note that CAPITAL EXCHANGE will continue to send administrative communications (i.e. Transaction Notifications) when you opt out from Marketing/Customer Care communications. CAPITAL EXCHANGE may also contact Data Subjects in response to their inquiries, to provide services at the Data Subjects’ request and to manage their requirements.
You may want to discontinue receiving marketing information from CAPITAL EXCHANGE. While this may mean that you will not receive product or service information of interest to you, CAPITAL EXCHANGE respects your wishes not to be informed directly of these promotions or product introductions.
You may inform CAPITAL EXCHANGE at any time that you want to opt-out of these communications by following the opt-out links on any marketing message sent to you or by contacting us.
Third Party Websites
Security Measures to protect Personal Data
Retention of Personal Data